Warranty

Overview

This page explains the warranty protections that apply to items purchased from Borona Bistró, how those protections relate to any warranty offered directly by a product's manufacturer, and how to report a fault so we can resolve it quickly.

Statutory warranty

All goods sold by Borona Bistró are covered by the statutory warranty for defects. This means that if an item you receive is faulty — for example, it doesn't match its description, is damaged, or doesn't work as it should — you are entitled to a remedy. Depending on the circumstances, this may include:

  • Repair of the faulty item;
  • Replacement with a new or equivalent item; or
  • Where the law allows, a price reduction or a full refund.

These statutory rights exist regardless of any additional warranty a product may carry, and nothing on this page limits or reduces them.

Manufacturer warranty

Some products we sell carry an additional warranty provided directly by their manufacturer. Where this is the case, the manufacturer's own terms and conditions apply to that warranty, and any claim relating specifically to it should follow the manufacturer's process.

A manufacturer warranty is always in addition to your statutory rights described above — it does not replace or affect them in any way. If you are unsure whether a product carries a manufacturer warranty, or what it covers, please contact us and we'll do our best to point you in the right direction.

Reporting a fault

If you believe a product you purchased from us is defective, please contact us as soon as possible at contact@Boronas.shop. To help us resolve the issue quickly, please include the following when you get in touch:

  1. Your order number;
  2. A clear description of the fault, including when it appeared and how it affects the product's use; and
  3. Photos of the fault, where possible, so we can assess it before you send anything back.

Once we have this information, we'll review your claim and get back to you promptly with the next steps, which may include arranging a repair, a replacement, or — where applicable — a price reduction or refund. Any refund due will be issued in EUR, the currency in which your order was processed.

Contact

Borona Bistró
Calle General Ezponda
10003 Cáceres, Spain
Email: contact@Boronas.shop
Phone: 34669842926