Refund policy

Returns & Refunds

We want you to be fully satisfied with your purchase. If something isn't right, this page explains how our return process works, what conditions apply, and how refunds are issued.

Return window

You may return your order within the period shown at checkout of delivery — no reason needed. This is separate from, and in addition to, your statutory right of withdrawal under EU and Spanish consumer protection law. For the full legal terms governing your right to withdraw from a purchase, please see our Right of Withdrawal policy.

How to return an item

Returning an order is simple and involves the following steps:

  1. Email us at contact@Boronas.shop with your order number so we can identify your purchase.
  2. We will send you a return label within one business day of receiving your request.
  3. Repack the goods securely, ideally using the original packaging, and attach the return label to the parcel.
  4. Drop the parcel off at your local postal office.

Please keep any proof of postage until your return has been confirmed as received, in case it is needed to trace the parcel.

Conditions for returns

To ensure your return is accepted and processed without delay, please make sure the following conditions are met:

  • Goods must be complete and returned in their original packaging.
  • Labels and protective films must remain undamaged and, where applicable, still attached.
  • Hygiene items and sealed products are excluded from return once the seal has been opened, for health and safety reasons.

Items that do not meet these conditions may not be eligible for a refund. If you are unsure whether your item qualifies, please contact us before sending it back.

Refunds

Once we have received and inspected your returned item, we will process your refund to your original payment method. Refunds are issued within a few business days of the return being approved. All amounts are processed in EUR, our store's operating currency.

Return shipping costs

Return shipping costs are confirmed when you request your return, so you know exactly what to expect before sending the item back.

Questions?

If you have any questions about a return, a refund, or this policy, our team is happy to help. You can reach us by email at contact@Boronas.shop or by phone at 34669842926.

Right of Withdrawal

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason and without incurring any costs other than those described below.

The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

How to Exercise Your Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post, or an email). You may contact us using the details below:

Borona Bistró
Calle General Ezponda
10003 Cáceres, Spain
Phone: 34669842926
Email: contact@Boronas.shop

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and, in any event, no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. All amounts will be refunded in EUR, the currency in which the original order was placed.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay and, in any event, no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.