Contact information

How to reach us

We welcome your questions, feedback, and order-related inquiries. Below you will find all the ways to get in touch with us, along with our full postal address for any formal correspondence.

Postal address

For written correspondence, returns documentation, or any other formal communication, you may reach us at the following address:

Borona Bistró
Calle General Ezponda
10003 Cáceres
Cáceres
Spain

Email and phone

For general enquiries, order support, or any questions about our products and services, please contact us using the details below:

What to include in your message

To help us assist you as efficiently as possible, please include the following information when contacting us by email or phone, where applicable:

  • Your full name and order number, if your enquiry relates to a purchase
  • A clear description of your question, request, or issue
  • Any relevant order confirmation or correspondence you may have already received from us

Response times

We aim to respond to all enquiries as promptly as possible. Any applicable response times for specific requests, such as returns or order changes, will be shown at checkout or communicated directly to you when relevant.

Other policies

For information regarding shipping, returns, payments, or the processing of your personal data, please refer to our other store policies, which are available alongside this page.