Shipping policy

This Shipping & Delivery Policy explains how we prepare, ship, and deliver the orders placed through our store, and what to do if something goes wrong along the way. It applies to all orders placed with us, regardless of the shipping destination selected at checkout.

Handling time

Once an order is placed and payment is confirmed, we begin preparing it for shipment. Orders are typically processed and dispatched within a short handling window shown at checkout. This handling time covers order verification, packing, and handover to the carrier, and is separate from the transit time needed for the parcel to reach you.

Handling times may occasionally be affected by factors such as order volume, product availability, or public holidays. If a significant delay is expected, we will make reasonable efforts to inform you.

Delivery time

After your order has been dispatched, delivery typically takes the timeframe shown at checkout. This estimate is provided at the time of purchase and may vary depending on the shipping method selected and the destination of your order.

Please note that delivery times are estimates provided by our shipping carriers and are not guaranteed. Factors outside our control — such as customs processing, weather conditions, or carrier delays — may occasionally affect the final delivery date.

Shipping regions

We currently ship to the regions shown at checkout. Availability may vary depending on the products in your order and your delivery address. If shipping to your location is not available, this will be indicated before you complete your purchase.

Shipping costs

Shipping costs are calculated based on factors such as destination, order weight, and shipping method, and are shown in EUR during checkout before you place your order. The final shipping cost displayed at checkout is the amount that will be charged — no additional shipping fees will be added afterward.

Order tracking

Once your order has shipped, you will automatically receive an email containing a tracking link, allowing you to follow the progress of your parcel at any time until it reaches you.

If you do not receive this email or are unable to access your tracking information, please contact us using the details below and we will be happy to help.

Delays, damage, or issues with your order

If your parcel arrives damaged, appears to be lost, or does not reach you within the timeframe stated at checkout, please contact us right away so that we can look into the matter and find a solution as quickly as possible.

You can reach us at contact@Boronas.shop. To help us assist you efficiently, please include your order number and, if applicable, photos of any damage to the parcel or its contents.